WhatsApp AI Sales & Support

The business problem

Repetitive messaging questions and sales enquiries overwhelm a shared inbox.

What the workflow includes

1. Define supported enquiries, catalogue sources and handoff rules
2. Connect the approved WhatsApp business integration and customer systems
3. Answer from approved information and collect order or enquiry references
4. Escalate unknown answers, payment disputes and sensitive requests to staff

Integrations to confirm

• Approved WhatsApp business integration
• Product catalogue or help centre
• Order-status source and CRM where available

These are possible integration categories, not claims of a certified partnership or an existing connector. Access, API availability and usage costs are checked before commitment.

How we measure the pilot

• First-response time
• Resolved supported enquiries
• Qualified leads handed to sales
• Escalations, incorrect answers and running cost

Illustrative workflow

A retailer answers product and delivery questions from approved information, looks up an order through an authorised integration and passes refund exceptions to a person.

This is an illustrative use case, not a client result or performance promise.

Human review and scope boundaries

Platform setup, permissions, message eligibility and usage costs are confirmed during discovery. Never request full payment-card details in chat. English or Urdu support requires its own language testing.

Markets and industry fit

Assess this offer for any industry in the catalogue using the finder below. First choose a bounded administrative, sales or support task; confirm suitability before automating decisions or processing sensitive information.

Existing service scope

Explore the broader capabilities and delivery options for this service.

How an AI project moves from idea to delivery

• Discovery: define the business problem, process owner, inputs and measurable acceptance criteria.
• Pilot: build one bounded workflow using approved sources and representative test data.
• Review: assess accuracy, permissions, exceptions, human handoff and operating costs.
• Launch: release the agreed scope with documentation, training and rollback steps.
• Maintain: agree monitoring, updates and support separately. Timelines depend on integrations, data and scope.

What we need to scope your project

• Your current process and the task consuming time or losing enquiries
• The applications, approved data sources and integrations involved
• Your market, languages, users and expected volume
• Who reviews exceptions and approves consequential actions
• A success measure, budget range and desired launch window

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