AI
AI Knowledge Assistants
Private AI assistants that answer questions from your own documents, policies and product information, showing the source for every answer, for your staff or your customers.
Quick Answer
ZAVYANS provides AI knowledge assistants for businesses in Pakistan, the UK, the USA, Canada, Australia, the UAE and Saudi Arabia, with offices in Islamabad and Arlington, Virginia. The work typically covers knowledge base setup, a private AI assistant with source citations and access controls, and you can start with this service on its own.
Answers from your own information, not the internet
Staff waste hours searching shared drives, old emails and policy documents, and new hires ask the same questions again and again. Public AI tools can't help, because they don't know your business and may make things up.
A private AI knowledge assistant uses retrieval-augmented generation (RAG) to search your approved documents and answer from them, showing the source for each answer. It can live in a web app, Microsoft Teams, Slack or WhatsApp, and only shows each person what they're allowed to see.
What's included
Knowledge base setup
Collecting, cleaning and organising the documents the assistant should use.
Source citations
Every answer links to the document it came from, so people can check it.
Content updates
A simple process to add, update and remove documents over time.
Channel setup
Available in a web app, Teams, Slack, your website or WhatsApp.
Private AI assistant
An assistant that answers from your documents, not the open internet.
Access controls
Different teams see only the information they're allowed to.
What it can do
Sales enablement
Helping reps find product details, pricing rules and case examples.
Technical documentation
Answering questions from manuals, specs and SOPs.
Customer support
Helping agents answer complex questions accurately and quickly.
Onboarding
Giving new hires an assistant that explains how things work.
Customer self-service
A public assistant that answers from your help centre and product guides.
HR and policies
Answering staff questions about leave, benefits and procedures.
Being honest about the limits
The assistant is only as good as the documents behind it. Out-of-date or contradictory documents lead to poor answers, so we help you clean up the knowledge base first and set rules for what the assistant should refuse to answer.
Who we help
Clinics, schools and NGOs
Consistent answers to staff and public questions.
Professional firms
Private search across policies, templates and know-how.
Growing teams
Faster answers and onboarding as headcount grows.
Product companies
Support and sales assistants trained on product documentation.
How we work
- Step 1
Gather
We identify and clean the documents the assistant should use.
- Step 2
Build
The assistant, search and access controls are set up.
- Step 3
Test
We check answers against real questions from your team.
- Step 4
Launch
We roll it out in the channels your people use and keep it updated.
What affects the cost
Every project is quoted in writing after a short call. The main factors are:
- How many documents and sources the assistant needs to cover
- How many users and channels it's available in
- Access control and security requirements
- Integration with systems such as SharePoint, Google Drive or your help centre
- Ongoing hosting, model usage and content updates
Frequently asked questions
What is a private AI assistant?
It's an AI assistant that answers questions using your own documents and data, rather than general internet knowledge, and keeps that information private to your organisation.
How long does it take to set up?
A first version for one team usually takes three to five weeks, depending on how organised your documents are.
Is this the same as a custom GPT?
It's similar but more controlled. Custom GPTs are quick to set up; a private assistant gives you access controls, integrations and more reliable answers from larger document sets.
Is our data used to train public AI models?
No. We use business AI services and settings where your data isn't used to train public models, and we agree where data is stored before starting.
What do you need from me to start?
The documents or systems the assistant should cover, a list of common questions, and who should have access to what.
Can it work in Microsoft Teams or WhatsApp?
Yes. We can make it available in Teams, Slack, a web app, your website or WhatsApp.
Will it make things up?
We design it to answer only from your documents and show the source, and to say it doesn't know when the answer isn't there. That greatly reduces made-up answers, though people should still check important ones.
By country
Country pages cover how we work in each market, including local rules, time zones and currency.
In Islamabad and Rawalpindi
In person from our Blue Area office.
Key terms explained
Plain-language definitions from our marketing and AI glossary.
Related services
Let's build something
Ready to get started with AI knowledge assistants?
Tell us what you're trying to grow. We'll come back with a plan, not a sales pitch.
or email info@zavyans.com