Services
Network Operations Services
Keep your network running reliably. ZAVYANS network engineers monitor, troubleshoot and manage your routers, switches, firewalls and cloud networks, with changes documented and reported.
What we do
- Monitoring and alerting: we watch the links, devices and services you depend on, and tell your team when something needs attention.
- Troubleshooting: we investigate outages and slow connections, find the cause, and agree the fix with your team before we change anything.
- Configuration and change management: planned changes are written down, reviewed, tested where possible, and recorded with a rollback plan.
- Device management: routers, switches, firewalls and access points from major vendors such as Cisco, Juniper, Fortinet, MikroTik and Ubiquiti. Other vendors are confirmed case by case before onboarding.
- Backup and configuration records: current configurations are backed up and kept versioned, so you can see what changed and when.
- Monthly reporting: uptime, incidents, changes made and open items, in one report.
Who it is for
- Offices and branches that need a team to watch the network outside working hours
- Multi-site businesses with several locations and one IT contact
- Clinics, schools, logistics firms and property businesses that depend on the network for daily work
- Internet service and managed-services teams that need extra engineering capacity
How it works
- Review: we map your current network, devices and existing documentation.
- Agree scope: we confirm which devices and services are covered, and your response times.
- Onboard: we connect monitoring, take configuration backups and set up change records.
- Run: we monitor, respond and report each month, and review the scope every quarter.
Data and access
- You keep ownership of your configurations and reports.
- We access devices only through the methods you approve, with named accounts and logged activity.
- Our systems can store data in more than one region. Where your data must stay in a particular country or region, we confirm the hosting location in writing before onboarding.
FAQ
Do you work with our existing IT team?
Yes. We can work alongside your team or take over monitoring and first-line response.
Which vendors do you support?
We support major networking vendors such as Cisco, Juniper, Fortinet, MikroTik and Ubiquiti. Tell us your current equipment and we will confirm, device by device, what we can manage before we agree the scope.
Can you work outside our country?
We serve clients in the UK, USA, Canada, UAE and Pakistan. Confirm the location with us so we can check local requirements such as data residency.
How quickly do you respond to an outage?
Our response time for outages is 1 hour from the alert during the agreed coverage hours. We state the coverage hours in writing before onboarding.