Trust
Online Reputation Management Agency
A consistent process to earn more real reviews and respond well to every one, since reviews decide who gets chosen before you ever get a chance to make your case.
Quick Answer
ZAVYANS provides Online Reputation Management for businesses in Pakistan, the UK, the USA, Canada, Australia, the UAE and Saudi Arabia, with offices in Islamabad and Arlington, Virginia. The work typically covers review generation, review response management and reputation monitoring, and you can start with this service on its own.
Why reviews decide who gets chosen
Before choosing between two similar businesses, most people check reviews first. A handful of unanswered negative reviews, or simply too few reviews compared to a competitor, can cost you the booking before you ever get a chance to make your case.
This is not about hiding bad reviews, it is about earning more real ones and responding well to every one you get.
What's included
Review generation
A simple, consistent process to ask satisfied customers for a review.
Review response management
Timely, professional replies to every review, positive or negative.
Reputation monitoring
Tracking mentions and reviews across Google, Facebook and other platforms.
Negative review recovery
A clear process for responding to and, where possible, resolving negative feedback.
Testimonial collection
Gathering approved testimonials for your website and marketing.
Monthly reporting
Review count, rating trend and response times reported each month.
Handling negative reviews without making things worse
A defensive or dismissive public reply usually does more damage than the review itself. We respond calmly, acknowledge the issue, and move the conversation offline where it can actually be resolved.
How much does online reputation management cost?
Pricing depends on how many locations and review sites you manage and whether there's an active issue to address. These are typical ranges.
| Option | Typical range | What it covers |
|---|---|---|
| Review generation and monitoring | $300 to $1,500 per month | Review requests, monitoring and alerts, response templates |
| Full reputation management | $1,000 to $5,000 per month | Reviews, replies, listings, social monitoring and reporting |
| Reputation recovery | $2,000 to $10,000+ per month | Strategy for serious negative coverage or search results |
Ranges reflect common market pricing and vary by business size and number of locations. We never buy, fake or gate reviews, and we're upfront about what can and can't be removed.
What can and can't be done about negative reviews
| Situation | What we can do |
|---|---|
| Genuine negative review | Write a calm, professional reply and fix the issue; encourage happy customers to review |
| Fake or spam review | Report it to Google or the platform for policy violations |
| Review from a competitor or ex-employee | Report it with evidence of a conflict of interest |
| Negative article or result in Google | Publish strong positive content to rank above it; request removal only where policy or law allows |
| Pressure to buy fake reviews | Never. It's illegal in the USA and UK and breaks platform rules |
Nobody can legally guarantee removing genuine reviews. Be wary of any company that promises it.
How to choose a reputation management agency
- Avoid anyone who offers fake, bought or incentivised reviews.
- Ask how they generate genuine reviews from real customers.
- Check they respond to reviews in your brand's voice, quickly.
- Ask which sites they monitor beyond Google: Facebook, Yelp, Trustpilot, industry sites.
- Look for monthly reporting on rating, review count and response time.
- Be wary of promises to remove genuine reviews or guaranteed results.
Your first 90 days
- Weeks 1-2
Audit reviews, ratings and search results for your name. Set up monitoring and alerts.
- Weeks 3-4
Launch a review request process by SMS, email or QR code. Reply to recent reviews.
- Month 2
Report fake or policy-breaking reviews, update listings, publish positive content.
- Month 3
Report on rating, review volume and response time. Refine the review request timing.
Who we help
Clinics and labs
Where trust and reviews directly influence bookings.
Restaurants
Where review volume and recency heavily affect footfall.
Real estate agencies
Where reputation affects both buyers and referrals.
Service businesses
Any business where the next customer checks reviews before calling.
How we work
- Step 1
Audit
We review what you have today against the result you actually want.
- Step 2
Build
Tracking, creative, pages or systems go in before spend or launch.
- Step 3
Launch and test
Work goes live and is tested in rounds with a clear weekly read-out.
- Step 4
Grow
Budget and effort follow what is actually producing results.
Reputation Management by industry
How we run Reputation Management for specific industries, with the searches, rules and results that matter in each.
By country
Country pages cover the advertising, privacy and consumer rules that apply in each market.
Top cities
Dedicated pages for the cities where we work most, covering local markets, areas and rules.
Key terms explained
Plain-language definitions from our marketing and AI glossary.
Frequently asked questions
Why choose ZAVYANS for reputation management?
We treat reviews as an ongoing process tied to your local SEO and Google Business Profile, not a one-time reputation clean-up.
Can you remove negative reviews?
We cannot remove genuine reviews, and would not recommend trying to. We respond professionally and can request removal only for reviews that violate platform policies.
How do you get more reviews without it looking fake?
Through a simple, consistent ask at the right moment, never through incentivised or fake reviews, which put your listing at risk.
Do you write the review responses yourselves?
We draft responses in your voice and can either send them directly or have you approve each one first.
Does this help with search ranking too?
Yes, review count, rating and recency are meaningful ranking factors for local search results.
Do you monitor platforms other than Google?
Yes, we can monitor Facebook and other relevant platforms depending on where your customers leave feedback.
Which countries do you work in?
We work with clients across Pakistan, the United States, the United Kingdom, Canada, Australia, the UAE and Saudi Arabia.
What do you need from me to start?
Access to your Google Business Profile and any other review platforms you use.
Can you remove negative Google reviews?
Only reviews that break Google's policies, such as spam, fake reviews, conflicts of interest or offensive content, can be reported for removal. Genuine negative reviews can't be removed, but a good reply and more positive reviews reduce their impact.
Is buying reviews illegal?
Yes in many places. The US FTC's rule banning fake reviews and testimonials took effect in October 2024, and the UK banned fake reviews under the Digital Markets, Competition and Consumers Act from April 2025. Platforms also remove them and can penalise businesses.
How do you get more genuine reviews?
By asking every happy customer at the right moment with a simple link by SMS, email or QR code. Asking consistently is the biggest factor.
What is review gating?
Only asking customers you think are happy to leave reviews, or filtering unhappy ones away. Google's policies don't allow it, so we ask all customers.
How long does reputation management take?
Review volume and response times improve within weeks. Shifting search results for a name or brand usually takes several months.
Should I reply to every review?
Yes, ideally. Thank positive reviewers briefly and reply calmly to negative ones with an offer to resolve the issue offline. Future customers read the replies.
Related services
Let's build something
Ready to grow with Online Reputation Management?
Tell us what you're trying to grow. We'll come back with a plan, not a sales pitch.
or email info@zavyans.com
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