AI Receptionist & Appointment Booking

The business problem

Missed enquiries, repeated availability questions and manual appointment administration.

What the workflow includes

1. Map opening hours, appointment rules and escalation contacts
2. Connect the approved calendar and customer system
3. Answer approved questions, collect essential enquiry details and offer available slots
4. Confirm bookings only after calendar validation; route exceptions to staff

Integrations to confirm

• Calendar availability and booking provider
• CRM or enquiry inbox
• Approved telephony or website-chat channel

These are possible integration categories, not claims of a certified partnership or an existing connector. Access, API availability and usage costs are checked before commitment.

How we measure the pilot

• Eligible enquiries handled
• Successful booking rate
• Handoffs and failed booking attempts
• Response accuracy on approved questions

Illustrative workflow

A property office receives an after-hours viewing enquiry. The assistant captures the property reference, checks an approved schedule and passes unusual requests to the team.

This is an illustrative use case, not a client result or performance promise.

Human review and scope boundaries

Never invent availability, make clinical decisions or promise a booking before the calendar confirms it. Outbound campaigns are a separate scope.

Markets and industry fit

Assess this offer for any industry in the catalogue using the finder below. First choose a bounded administrative, sales or support task; confirm suitability before automating decisions or processing sensitive information.

Existing service scope

Explore the broader capabilities and delivery options for this service.

How an AI project moves from idea to delivery

• Discovery: define the business problem, process owner, inputs and measurable acceptance criteria.
• Pilot: build one bounded workflow using approved sources and representative test data.
• Review: assess accuracy, permissions, exceptions, human handoff and operating costs.
• Launch: release the agreed scope with documentation, training and rollback steps.
• Maintain: agree monitoring, updates and support separately. Timelines depend on integrations, data and scope.

What we need to scope your project

• Your current process and the task consuming time or losing enquiries
• The applications, approved data sources and integrations involved
• Your market, languages, users and expected volume
• Who reviews exceptions and approves consequential actions
• A success measure, budget range and desired launch window

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