AI
AI Knowledge Assistants in Australia
Private AI assistants that answer questions from your own documents, policies and product information, showing the source for every answer, for your staff or your customers.
Quick Answer
ZAVYANS provides AI knowledge assistants for businesses across Australia, remotely from our offices in Islamabad and Arlington, Virginia, with calls in your business hours. The work typically covers knowledge base setup, a private AI assistant with source citations and access controls, planned around local rules from the start, with reporting and invoicing in AUD.
Why Australian businesses work with us
Scheduled calls in AEST/AEDT, ACST and AWST, plus written weekly reporting
Work planned around Australian privacy and accessibility rules from the start
One team running marketing, automation and software, instead of separate vendors
Reporting and invoicing in AUD, with no local office overhead added to your cost
Answers from your own information, not the internet
Staff waste hours searching shared drives, old emails and policy documents, and new hires ask the same questions again and again. Public AI tools can't help, because they don't know your business and may make things up.
A private AI knowledge assistant uses retrieval-augmented generation (RAG) to search your approved documents and answer from them, showing the source for each answer. It can live in a web app, Microsoft Teams, Slack or WhatsApp, and only shows each person what they're allowed to see.
What's included
Access controls
Different teams see only the information they're allowed to.
Knowledge base setup
Collecting, cleaning and organising the documents the assistant should use.
Source citations
Every answer links to the document it came from, so people can check it.
Content updates
A simple process to add, update and remove documents over time.
Private AI assistant
An assistant that answers from your documents, not the open internet.
Channel setup
Available in a web app, Teams, Slack, your website or WhatsApp.
What it can do
Sales enablement
Helping reps find product details, pricing rules and case examples.
Onboarding
Giving new hires an assistant that explains how things work.
HR and policies
Answering staff questions about leave, benefits and procedures.
Technical documentation
Answering questions from manuals, specs and SOPs.
Customer self-service
A public assistant that answers from your help centre and product guides.
Customer support
Helping agents answer complex questions accurately and quickly.
Working with Australian businesses
We serve Australian businesses remotely from Islamabad, which is three hours behind Perth and five to six hours behind Sydney and Melbourne, so calls usually happen in your afternoon, our morning. Reporting and invoicing are in AUD, and written weekly updates cover anything outside that overlap. We don't have an Australian office.
AI Knowledge Assistants rules in Australia
The Privacy Act 1988 and the Australian Privacy Principles apply to personal information used in AI systems, and the government has published voluntary AI safety guidance that many businesses now follow.
What's different about AI knowledge assistants in Australia
Australian organisations need personal information handled under the Privacy Act and the Australian Privacy Principles, with clear controls over where data is stored.
Being honest about the limits
The assistant is only as good as the documents behind it. Out-of-date or contradictory documents lead to poor answers, so we help you clean up the knowledge base first and set rules for what the assistant should refuse to answer.
Who we help
Professional firms
Private search across policies, templates and know-how.
Clinics, schools and NGOs
Consistent answers to staff and public questions.
Growing teams
Faster answers and onboarding as headcount grows.
Product companies
Support and sales assistants trained on product documentation.
How we work
- Step 1
Gather
We identify and clean the documents the assistant should use.
- Step 2
Build
The assistant, search and access controls are set up.
- Step 3
Test
We check answers against real questions from your team.
- Step 4
Launch
We roll it out in the channels your people use and keep it updated.
What affects the cost
Every project is quoted in writing after a short call. The main factors are:
- How many documents and sources the assistant needs to cover
- How many users and channels it's available in
- Access control and security requirements
- Integration with systems such as SharePoint, Google Drive or your help centre
- Ongoing hosting, model usage and content updates
Frequently asked questions
Do you have an office in Australia?
No. We serve Australian businesses remotely from our offices in Islamabad, Pakistan and Arlington, Virginia (USA), with scheduled calls in your time zone, written weekly reporting and invoicing in AUD.
What rules apply to AI knowledge assistants in Australia?
The Privacy Act 1988 and the Australian Privacy Principles apply to personal information used in AI systems, and the government has published voluntary AI safety guidance that many businesses now follow.
Is this the same as a custom GPT?
It's similar but more controlled. Custom GPTs are quick to set up; a private assistant gives you access controls, integrations and more reliable answers from larger document sets.
How long does it take to set up?
A first version for one team usually takes three to five weeks, depending on how organised your documents are.
Will it make things up?
We design it to answer only from your documents and show the source, and to say it doesn't know when the answer isn't there. That greatly reduces made-up answers, though people should still check important ones.
What is a private AI assistant?
It's an AI assistant that answers questions using your own documents and data, rather than general internet knowledge, and keeps that information private to your organisation.
What do you need from me to start?
The documents or systems the assistant should cover, a list of common questions, and who should have access to what.
Can it work in Microsoft Teams or WhatsApp?
Yes. We can make it available in Teams, Slack, a web app, your website or WhatsApp.
Is our data used to train public AI models?
No. We use business AI services and settings where your data isn't used to train public models, and we agree where data is stored before starting.
Which cities in Australia do you work with?
We work with businesses across Australia, including Sydney, Melbourne, Brisbane, Perth and Adelaide.
Related services in Australia
Let's build something
Ready to get started with AI knowledge assistants in Australia?
Tell us what you're trying to grow. We'll come back with a plan, not a sales pitch.
or email info@zavyans.com