Home Services / Contracting · United States
A Multi-Crew Home Services Company
A multi-crew home services business was missing after-hours calls and losing leads to slower-responding competitors.
24/7
inbound coverage with zero new hires
+61%
after-hours leads converted to booked jobs
<10 sec
average first response time, day or night
The challenge
The client's small office team couldn't staff phones evenings or weekends, and web chat went unanswered for hours. Competing contractors who answered first were consistently winning the job, regardless of price or quality.
Our approach
We deployed an AI chatbot trained on their service catalog and pricing ranges for instant web and WhatsApp responses, paired with an AI calling agent handling after-hours inbound calls — booking appointments directly into their scheduling system and escalating urgent jobs to an on-call technician.
Client identity withheld for confidentiality. Figures are illustrative of the typical outcome range for this type of engagement.
The job almost always goes to whoever answers first. Once the AI agent could answer instantly at 11pm on a Saturday just as reliably as at 11am on a Tuesday, the client stopped losing jobs to faster-responding competitors simply because of timing.
Services involved
Chatbot Solutions
AI chatbots for website, WhatsApp, and Instagram that qualify leads and resolve support 24/7.
AI Calling Agents
AI voice agents that answer inbound calls and run outbound campaigns without sounding robotic.
CRM & Marketing Automation Setup
HubSpot, GoHighLevel, and Salesforce implementation that actually gets used by your team.